Need help with enlo™? We're here to assist you with any questions or issues you may have.
General Support: enlo.app.team@gmail.com
Beta Testing: enlo.app.team@gmail.com
Bug Reports: enlo.app.team@gmail.com
Response time: 24-48 hours
Found a bug? Help us improve enlo by reporting issues.
Include your device model, iOS version, and steps to reproduce the problem.
Q: How do I join the beta testing program?
A: Visit enlo.app/beta and click the TestFlight button to join instantly. No email required!
Q: What devices are supported?
A: Currently, enlo™ supports compatible iOS devices. TestFlight will automatically verify your device compatibility. Android support is coming soon.
Q: Is enlo free to use?
A: Yes, enlo is free to use during beta testing. We'll announce our pricing model before the public launch.
Q: How is my location data protected?
A: Your location data is private by default. You choose what to share and with whom. Read our Privacy Policy for full details.
Q: Can I delete my location history?
A: Yes, you can delete individual activities or your entire location history at any time from within the app.
Q: What is Party Mode and how does it work?
A: Party Mode enables real-time location sharing with friends during group activities. It requires explicit consent from all participants and can be ended at any time.
Q: How do I add friends?
A: You can add friends by searching for their email address or phone number, or by syncing your contacts (with permission).
Q: Can I control what activities my friends see?
A: Absolutely. You have full control over which activities are shared with friends. Each activity can be kept private or shared selectively.
Q: How do I remove or block someone?
A: Go to your friends list, tap on the person you want to remove, and select "Remove Friend" or "Block User".
Q: The app isn't tracking my location accurately. What should I do?
A: Ensure location permissions are enabled for enlo in your device settings. Try restarting the app or your device. If the issue persists, contact support.
Q: I'm not receiving push notifications. How can I fix this?
A: Check that notifications are enabled for enlo in your device settings. Also verify your notification preferences within the app.
Q: The app is crashing or freezing. What should I do?
A: Try force-closing the app and reopening it. If the problem continues, please report the bug to us with your device details.
As a beta tester, you're helping us improve enlo before our public launch. Here's what to expect:
To ensure a positive experience for everyone, please:
Privacy Policy - How we handle your data
Terms of Service - User agreement and conditions
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